Tennessee change of SFTP end point to sftp.tncsmd.com

Technical PDMP Reporting
1

This notice below went out a few months ago. In case you missed it and you cannot upload to the previous SFTP site tnrxreport.com, you need to submit a ticket to Bamboo Health’s Zendesk ticket system to get new credentials to the new SFTP site sftp.tncsmd.com.

Dear Data Submitter:

You are receiving this notification because you are registered as a data collection submitter with TNRxReport.com, and an update to your SFTP information is required to ensure that you are able to continue submitting data. You should have received email communications instructing you to update your SFTP account to submit to sftp.tncsmd.com. Please review your connection settings in your SFTP client and contact support for assistance if you have not completed the update. This update must be completed by 6/30/21.

Next Steps:

  1. Contact data collection support for a password reset (contact information below)
  2. Update your sftp client configuration
  3. Submit a test file and verify successful submission

**Please note that it can take up to 24 hours for your submissions to appear on tnrxreports.com.

Please contact Appriss at tnrxreport@appriss.com or call 866-683-9771 for assistance.

Thanks
CSMD Admin

CSMD Administrator
665 Mainstream Drive, Nashville, TN 37243
p. 615-253-1305 f. 615-253-8782
CSMD.Admin@tn.gov
tncsmd.com

2

The vendor contact email address listed above is no longer valid. To create a ticket if you do not want to call use the following URL: https://tennesseedatacollection.zendesk.com/hc/en-us

To see the most up to date TN Data Collection Manual and other useful information regarding the CSMD:
TN Data Collection Manual Location

  1. Controlled Substance Monitoring Database Program
  2. Navigate to the section Tennessee Data Collection Manual
  3. The link to the manual is in the second paragraph